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FAQ

  • Are you trading company or manufacturer?

    We are a white hair company which with 2 factories. One produce for fiber optic products and one for copper products. 70% of our products we manufactured and 30% do trading for customer service
  • How can you ensure the quality?

    Good question! We are a one-stop solution provider. We have complete facilities and over-15- years manufacturing and export experience to ensure product quality. And we have already passed ISO 9001 Quality Management System.
  • Who is your customers?

    Our main customers are telecom company’s supplier from different country, Such as Antel, Telefonica, BT, CNT, Orange and so on. Also some of them are the wholesalers and online salers.
  • Where is your market?

    The telecom products all over the world are use the same, they are standard products, just different customer has different quality request. Our biggest market are Europe, South America and Southeast Asia.
  • Can you provide samples ? Is it free or extra?

    Yes, After price confirmation , we could offer the free sample, customers just need pay for the shipping cost
  • How long is your delivery time ?

    In stock: In 7 days
    New production: 15~20 days, depend on your QTY.
  • Can you do OEM?

    Yes , of course. We have our own diemaking shop and more than 30% of our products we do OEM for customers.
  • What is your payment term ?

    Normal payment:30% TT in advance, balance before shipment. After some times cooperation we could discuss and give customer support on payment .
  • How we can pay?

    TT, Western Union , Paypal ,Credit Card and LC
  • How to ship the goods?

    Transported by DHL, UPS, EMS, Fedex, Air freight, Boat and Train
  • What’s the aftersales policy?

    We are a long term business company, of course we are responsible! We have our technical team could help customer with the technical support. If the products from us with any quality problem, we will be 100% assumed liabilities.
 Email: henry@cn-ftth.com   Tel: +86 574 27877377   Add: 15th Floor, Aolisai Building, No. 958, Qianhu North Road, Ningbo 315100, China.

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